I was just on the phone FOR THE SECOND TIME questioning some stupid fee charged by a credit card company. The first time I had to endure a surly response from my customer service representative — customer service in the credit card industry being the definition of oxymoron. 

This time, I was greeted with serieuse attitude coming from the Mr. Customer Service who is not the mere definition of oxymoron but is the true personification of oxymoron.

Definitely a call center in the US because no one can fake that decidedly American accent. So, there’s a silver lining — the abusive person was a fellow American and his job was not outsourced. I don’t know if I would have remained as calm (a stretch) if an American job was lost so I could be berated in this manner.

The oxyMORON reminded me that the call was being recorded as was the call from my prior excellent customer service experience. I said that I was glad it was being recorded because I would love everyone and anyone to hear the tone and manner of the customer service representatives. We concluded our business and we ended the phone call. 

I did not break the phone, which I consider a tribute to my self control.